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Home > Terms and Conditions
 

Terms and Conditions

 
The terms, policies and conditions (collectively known as "Conditions")described below govern the use of this site (referred to as "GreenPartStore.com" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. Hogan Walker LLC dba www.GreenPartStore.com. of Watseka, IL.

Privacy Policy:


Hogan Walker, LLC, dba GreenPartStore.com of Watseka, Illinois guarantees your privacy.

All information that you provide us while placing an order, either on-line or over the phone, will be kept confidential. We never have or ever will sell or share your personal information with anyone.

When placing an order on-line, all information is submitted through a secure server. All sensitive information like credit card numbers is encrypted for your protection.
 
Additionally GreenPartStore is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. This Web site has agreed to have its privacy practices monitored for compliance by TRUSTe.

If you have questions or concerns regarding this policy, you should first contact us at steske@hoganwalker.com. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

 

Security:

Your order is secure!

Many people believe that it is not safe to send their credit card information over the Internet. In fact, you are at greater risk when using the card in a retail store. Why? The key is the way Internet information is transmitted. When data is sent over the Internet, it is broken into pieces. These are called packets, and they hold small bits of information. These packets are coded, so that when they arrive at their destination, a computer reassembles them. While in transit, the packets join billions of other packets being transmitted over the Internet. Further, the information included in the packets is encrypted. According to security experts, there has never been a recorded instance of credit card information being stolen while in transit over the Internet.

How is it secure?

You can shop at www.GreenPartStore.com online with confidence. We have partnered with Authorize.net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standards.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.net Privacy Policy.

If you prefer, we can process your transaction by phone, fax or mail. Call us at 1-888-432-6319 during our business hours M-F 8 am to 4 pm Central time, fax us at 1-815-432-6424 or mail your order to: GreenPartStore, 110 S 2nd Street, Watseka, IL 60970. You can print an order form by clicking here.

www.GreenPartStore.com is registered with the Authorize.net Verified Merchant Seal program.

At www.GreenPartStore.com, our customers' security is very important. We support the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded. To ensure that your order is being placed on a Secure Socket Layer we have subscribed and obtained GeoTrust 256-Bit digital encryption SSL certificate. The GeoTrust 256-Bit digital encryption provides the following:

The GeoTrust SSL Seal is a dynamic image appearing on our website that allows you to tell at a glance that www.GreenPartStore.com is a trusted and validated online site. It provides for complete assurance that you can transact safely and securely.

The GeoTrust SSL Seal also provides a validation date to let you know that it is current and active. The GeoTrust SSL Seal is an actual link to our security validation certificate. By clicking on the seal you will be provided a visible, real-time assurance of trust letting you know in an instant that our site is protected by one of the most trusted digital certificate providers on the Web.

Regardless of your browser, this website will display these visual clues to reassure you that your information is being transferred securely.

Payment Card Industry (PCI) Compliance

Additionally TrustWave, an industry leader in helping create hacker free websites, has audited our storefront. We have been found to be in full compliance with the Payment Card Industry (PCI) data security requirements. The also provide daily scans of our site to detect any security vulnerabilities
 How will I know when my order will be secure?
If you are using Netscape 1.0 or later, Microsoft Internet Explorer 1.0 or later or Firefox as your web browser, your transactions are fully encrypted and secure when you shop thru GreenPartStore.com. You will see a full yellow key in a blue box in the lower left-hand corner of your Netscape browser. If you use Explorer or Firefox, you will see a closed "lock" in the Status Bar at the bottom of your screen. You must have your Status Bar turned on in order to see the lock. If you don't see the lock then click on the View button at the top of your browser. You should see a check mark by the Status Bar. If not, click on it and it will turn the Status Bar on.
 What pages are secure?

Only the order form page is secure. Other pages are not secured in order to increase the transaction speed. Go ahead and place an order! Now you know that it will be secure! If at any time you question the security of your transaction please fill out a feedback form with your questions. Click here to fill out feedback form.

Your online order is secure!

If you prefer, we can process your transactions by phone, fax, mail or e-mail. Just click here and a FAX/Mail Order form will open. Just print it out and follow the instructions on the sheet.  It's that easy. Be aware that the safest way to process your order is through the security of our Internet storefront.

Notice: All orders paid for with personal or business checks will be held for two weeks to assure that the check clears your bank.
 
 

Shipping Policy:

We at GreenPartStore.com will do everything in our power to ship your order in a timely manner.  On average, orders are shipped within 2 - 3 business days (Monday thru Friday) after the order is placed. During peak Spring/Summer order season shipments may be delayed a day or two due to outstanding demand. Please order well in advance of date that the item is needed by. Remember UPS only delivers Monday thru Friday unless special arrangements are made.

Orders ship form our web site warehouse at 110 S 2nd St., Watseka IL 60970.
Our system is set up to minimize back orders. However, if this occurs, the long term back ordered item will be deleted from the order and a credit will be issued to the original method of payment. Out of stock items will be ordered from John Deere and will require 3-4 days turn-a-round time.

Our preferred shipper is UPS Ground Residential, which will deliver your package 1-5 business days after it ships. To see a UPS Ground Time-in-Transit map click here.

You can also choose from a variety of other UPS options. UPS 3-day select is the .3-business days after ship day option. UPS 2nd day air service will deliver your package 2 business days after the day the order ships. UPS next day air gets your package to you the first business day after it ships. Please remember to add a day or two to these delivery times to allow for order processing.

These shipping times are for examples only. Be aware that the day the item ships, does not count.  2nd day means 2 business days after the day the order is shipped. The day the item ships depends on the volume of orders and the availability of product. It is best to plan ahead so that you receive your orders well in advance of the event they are ordered for. Please note that our shipper pickup time is normally around 2:00 PM Central Time each day. Orders placed after 12:00 noon will probably ship the next day.

Our second shipping option is USPS Priority Mail. Please be aware, unlike UPS, Priority Mail does not have a detailed tracking option. We do not recommend Priority Mail for any order that is of a time sensitive nature.

Please note: GreenPartStore.com makes no shipping guarantees other than those advertised by our shippers. Please send us an e-mail with details explaining any claim you may wish to pursue. We will file the claim with the shipper for you.


 Canadian Shipments:

UPS Worldwide Expedited and UPS Worldwide Express shipping means fair, quick shipping to Canadian destinations.
One thins to note: Canadian government import duties and brokerage fees are the sole responibility of the purchaser, and will be due at time of delivery.

International Shipments:

For International shipments we now offer UPS Worldwide Expedited and UPS Worldwide Express. This is the most economical way to ship packages out of the United States. This service does offer package tracking. 
On international orders all import/export duties, taxes or brokerage fees are the sole responsibility of the purchaser.
 
Return Policy:
What is our return policy?
We stand behind the quality of all of our products. The original purchaser may return any item in its original condition and packaging, for any reason, within 30 days of the original ship date. Upon receipt of the returned merchandise, we will credit your original method of payment, excluding delivery charges. If you receive a defective product, or have received the wrong merchandise, we will exchange it or issue a refund for the merchandise and shipping charges.  If you prefer, we will replace any item, or issue you a full refund--it's your choice! If we have made a mistake, we will also refund the shipping. After the 30 day period all warranty issues will be handled on a case by case basis. We offer no warranty over or above manufacturer warranties.
The only exception is electrical parts that have been removed from their original packaging. As in the automotive industry electrical parts are not returnable.

How do you return an item?

To return merchandise for a refund or exchange, please complete and submit this return authorization form, including the original order number. Upon receipt of the completed return form, a "return authorization" and return instructions will be sent to you via e-mail. On exchanges please make a note of what item you want to exchange for. If you would like to print a return form to include with your return package click on this link.

For orders that were received with an error or damaged merchandise: Send us a feedback form explaining the situation. We will reply with our return department shipping address along with shipping instructions, by e-mail. On orders with shortages we will ship the shorted items as soon as possible. On orders with damaged goods please explain the damage and your best estimate as to what caused the damage. If you receive a package that has obvious handling damage, retain all shipping materials and please call the shipper as soon as possible. For UPS call 1-800-742-5877. Please do not send it back unless we request that you do so. UPS will pay for some items if they damage them in shipment, but they will only do so at the receivers address. On damaged items we will let you know what to do with them. If we need them returned we will pay for the shipping, however only on items that we request be returned. It's that easy! Click here to fill our feedback form
 

Taxes:

By Illinois state law we must charge Illinois state residents 7% sales tax. At this time we are not required to charge sales tax to residents of any other state.





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