(Revised July 18th, 2018)
What is our return policy?
We stand behind the quality of our products. The original purchaser may return any item in its original condition and packaging, for any reason, within 30 days of the original ship date. Upon receipt of the returned parts, we will refund your original method of payment, excluding delivery charges. Parts returned more than 30 days from purchase date will incur a 15% restocking charge and be refunded to the original method of payment, excluding delivery charges. Parts returned more than 60 days thru 90 days from purchase date will incur a 30% restocking charge and be refunded to the original method of payment, excluding delivery charges. No refund will be issued if returned more than 90 days from purchase date. We will return them to you at your expense or dispose of them for you.
If you receive a defective product, or have received the wrong part because of an error on our part, we will exchange it or issue a refund for the parts and shipping charges. If you prefer, we will replace any item, or issue you a full refund--it's your choice! If we have made a mistake, we will also refund the shipping. After the 30 day period all warranty issues will be handled on a case by case basis. We offer no warranty over or above manufacturer warranties.
Per industry standards electrical components that have been installed are not returnable.
John Deere parts carry a 6 month warranty against defects in material or workmanship. Parts damaged due to improper installation or use are not warrantable. Please contact us for warranty consideration.
Please note: Country of origin of a part is not a warrantable or returnable cause. We sell John Deere OEM parts. John Deere at times sources parts from countries around the globe. AHW LLC and GreenPartStore.com have no control over and therefore make no guarantees or warranties if a parts country of origin is not a country of your choice. Parts made in these countries are still required to meet the stringent requirements of John Deere Product Engineers.
How do you return an item?
To return a part for a refund or exchange, please complete and submit this return authorization form, including the original order number. Send the form along with the return items back to the address on the form. It is that easy!
For orders that were received with an error or damaged merchandise: Send us a feedback form explaining the situation. We will reply with our return department shipping address along with shipping instructions, by e-mail. On orders with shortages we will ship the shorted items as soon as possible. On orders with damaged goods please explain the damage and your best estimate as to what caused the damage. If you receive a package that has obvious handling damage, retain all shipping materials and please call the shipper as soon as possible. For UPS call 1-800-742-5877. Please do not send it back unless we request that you do so. UPS will pay for some items if they damage them in shipment, but they will only do so at the receivers address. On damaged items we will let you know what to do with them. If we need them returned we will pay for the shipping, however only on items that we request be returned. It's that easy! Click here to fill our feedback form
Please note: Many credit card issuing banks take as long as 7 business days to return your funds to you after we issue the credit to your card